POSITION TITLE: Bilingual Case Manager/Housing Specialist (Spanish-English)
TYPE: Full Time
REPORTS TO: Program Manager
PAY RANGE: $21 – $23 an hour
ORGANIZATIONAL VISION: A thriving community where all are free to pursue their dreams!
ORGANIZATIONAL MISSION: Together we create pathways to stronger, more hopeful communities through access to healthy food, housing stability and supportive services.
The Case Manager/Housing Specialist will implement a person-centered, strengths-based approach to service delivery while assisting VEAP participants through the process of obtaining housing stability. Additionally, the individual will continue to offer support and guidance as needed to ensure participants continue to maintain their housing status. They will also play a role in creating awareness and advocate for participants’ housing rights.
- Provide assessment and case management at VEAP’s facilities and within the community to help participants obtain and maintain housing stability through goal planning, coaching and education, resource and referral, and financial assistance.
- Serve as an advocate and liaison between clients and property managers to develop a plan for participants to obtain and maintain housing.
- Coordinate services with other service providers and agencies to ensure participants get the necessary support to maintain housing.
- Provide basic translation and interpretive services for participants in both written and verbal formats.
- Complete timely case notes and other record keeping requirements.
- Represent VEAP at outreach events to inform the community of VEAP services and other resources.
- Represent VEAP at community collaborative groups to increase awareness of housing barriers and partner with other organizations to address matters related to homelessness and affordable housing.
- Actively participate in VEAP’s continuous improvement initiatives by identifying and proposing opportunities to create efficiencies and expand services using a holistic approach.
- Perform other duties as assigned.
EDUCATION AND EXPERIENCE:
- Bilingual English/Spanish—written and verbal fluency.
- Bachelor’s degree (B.A./B.S.) from 4-year accredited college OR a 2-year Human Services degree with at least 2-years of relevant experience.
- Experience working with under-served or vulnerable populations, including persons from diverse racial, ethnic, and economic backgrounds, as well as with mental health and/or behavioral issues.
- Demonstrated ability to professionally represent VEAP by maintaining composure and speak with tact and diplomacy.
- Demonstrated ability to work well independently and as part of a team with a commitment to promote a team-oriented environment.
- Motivated self-starter, flexible in nature, thrives on working in a space of innovation.
- Detail-oriented, with demonstrated ability to work well under pressure and manage multiple projects and deadlines.
- Exceptional written, verbal and interpersonal communication skills; excellent listening skills.
- Excellent problem-solving, time management and organizational skills.
- Ability to work with sensitive and/or confidential matters.
- Proficiency in Microsoft Office (Word, Excel, and Outlook) and client databases.
- Valid driver’s license.
- Experience working with individuals and/or families experiencing homelessness or housing instability.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, type, walk short distances, talk, and hear. Must be able to use a computer keyboard, and mouse. The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision and distance vision, ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will work in a typical office environment. The noise level in the work environment is usually moderate.
VEAP is an Equal Opportunity Employer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
To apply, please send your resume and cover letter to firstname.lastname@example.org No phone inquiries please. Applications will be reviewed on a rolling basis.