Update 10/13/21: We have recently adjusted the responsibilities and requirements of this position and are currently accepting applications on a rolling basis.

POSITION TITLE: Program Manager

TYPE: Full Time

REPORTS TO: Social Services Director

SALARY: $65,000 – $75,000

ORGANIZATIONAL VISION: A thriving community where all are free to pursue their dreams!

ORGANIZATIONAL MISSION: Together we create pathways to stronger, more hopeful communities through access to healthy food, housing stability and supportive services.

POSITION OBJECTIVE: The Program Manager is responsible for overseeing a team of four making sure department activities and goals further the mission, values, and strategic priorities of the organization.  They will work collaboratively across departments to enhance, integrate and create programming while leading, developing, and working alongside the Housing and Case Management team.  The Program Manager will split their time accordingly with managing and directing their team while also managing client caseloads subject to the needs of the Social Services department.

RESPONSIBILITIES:

• Supervise staff creating a supportive, inclusive, and engaging work environment.
• Educate and enforce upon team VEAP program procedures, policies, and eligibility guidelines.
• Implement and enforce best practices ensuring staff provide a holistic service delivery.
• Implement standards, controls, and enforce policies that are necessary to ensure team is meeting VEAP’s quality standards of service delivery.
• Guide team through complex situations where ethical obligations may conflict with laws and regulations.
• Provide guidance to team as they apply best practices for using assessments, evaluation tools, and appropriate interviewing techniques to identify and provide services that best suit participants’ needs.
• Monitor spending of department budget and compliance with grant funding requirements.
• Review and monitor department activities ensuring team is on track to satisfying department goals.
• Partner with Social Services Director to evaluate current programs and identify as well as recommend opportunities for continuous improvement of VEAP Social Service programs.
• Maintain relationships with human service agencies, businesses, schools and churches as they relate to Social Services Program.
• Manage caseloads to include but not limited to: conducting initial participant intake and determining eligibility, provided assessment services and developing individualized case plans, and providing housing support and advocacy.
• Manage escalated participant situations with staff.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

Required:

• Bachelor’s degree (B.A./B.S.) in Social Work or related field from a 4-year accredited college. Or 7+ years of related case management experience in lieu of a Bachelor’s degree.
• Valid driver’s license.
• Experience working with under-served or vulnerable populations, including persons from diverse racial, ethnic, and economic backgrounds, as well as with mental health and/or behavioral issues.
• Experience working with individuals and/or families experiencing homelessness or housing instability.
• Ability to work with sensitive and/or confidential matters.
• Demonstrated track record of leading a team to achieve organizational goals.
• Management experience with the ability to plan, direct, and hold team accountable with confidence and clarity.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Exceptional written, verbal and interpersonal communication skills; excellent listening skills.
• Decisive, motivated self-starter who thrives on working in a space of innovation, has high attention to detail and is flexible in nature.
• Excellent problem-solving, time management and organizational skills with the ability to work well under pressure and manage multiple projects and deadlines.
• Ability to collaborate with others across the organization.

Preferred:

• Bilingual
• One of the following licenses: LSW, LGSW, LISW or LICSW in good standing in Minnesota.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, type, walk short distances, talk, and hear.  Must be able to use a computer keyboard, and mouse. The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision and distance vision, ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will work in a typical office environment. The noise level in the work environment is usually moderate.

HOW TO APPLY: Submit resume and cover letter Careers@veap.org (preferred) or VEAP Careers, 9600 Aldrich Avenue South, Bloomington, MN 55420. Position posted until filled.  No phone inquiries please.

VEAP is an Equal Opportunity Employer.