VEAP’s Social Services Department supports members of our community in accessing resources to alleviate short-term emergency needs and to build greater stability in their lives. Our team of housing specialists, case managers and social workers work collaboratively with families to address immediate areas of assistance.
To receive assistance from VEAP’s Social Services team, please call us and a staff member will complete a phone screening with you.
What number should I call?
To speak with a member from our team about financial assistance, case management support, or connection to community resources, please call our main number:
- English 952-888-9616, follow prompts
- Spanish: 952-888-9616 option 1, follow prompts
Phone is the preferred method of communication. If you do not have a phone but are able to email, you may contact us at socialservices@veap.org
For food appointments, please call 952-888-9616 Monday – Friday from 9 – 4:30 p.m. You may be placed on hold for 5-10 minutes depending on volume of calls.
When will someone call me back?
Voicemails left for the Social Services team are typically returned within two business days. Please only leave one message when you call. Leaving multiple messages causes our voicemail to reach capacity and prohibits new callers from being able to leave messages. When you call, you will need to leave a voicemail. Make sure your phone is set up to receive calls so we have a way of reaching you. We will return your call Monday – Friday between the hours of 9:00 am – 4:30 pm
What will I need to provide?
Once we contact you, a member of our team will complete an assessment with you. In the assessment, we will ask about:
- Current housing situation
- Ages and relationship of household members
- Basic demographic info about you such as your gender identity, race and ethnic identities, age and address
- Sources of income and amounts over the past 60 days for adults in the household
- Available resources and benefit participation status for adults in the household
Immigration status may be asked; however, we do not track or share this information externally. The only reason we may ask is to determine for which additional non-VEAP benefits you may qualify. VEAP does not request any documentation to show legal status and status is not a factor in eligibility for program participation.
What kind of help may I receive?
VEAP supports our participants in a variety of ways, including but not limited to: referring to community resources, problem solving and talking through options, advocacy with landlords and property managers, assisting in developing and working on a personal goal plan, and providing financial assistance as needed.
VEAP provides financial assistance to qualified households in the form of a grant. We do not offer loans. There is no expectation that you will pay back any assistance you receive. If eligible, all payments are issued directly to property owners or rental offices. No payments will be issued directly to tenants or family members of tenants.
*VEAP prioritizes assistance for those with limited financial resources and assets.*
Our program is not a “first-come-first-served” model. Calling earlier in the month does not guarantee assistance or increase your chance of receiving financial assistance.
Thank you for your patience during this time as we work to assist people as quickly as possible!
