Access social services

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VEAP’s Social Services Department supports members of our community in accessing resources to alleviate short-term emergency needs and to build greater stability in their lives. Our team of case managers and social workers work collaboratively with individuals and families to address both immediate and longer-term areas of need.

To receive assistance from VEAP’s Social Services team, please call us at 952.888.9616 and a staff member will complete a phone screening with you.

To speak with a member from our team about financial assistance, case management support, or connection to community resources, please call our main number:

  • English 952-888-9616, follow prompts
  • Spanish: 952-888-9616 option 1, follow prompts

Phone is the preferred method of communication. If you do not have a phone but are able to email, you may contact us at socialservices@veap.org

For food appointments, please call 952-888-9616 Monday – Friday from 9 – 4:30 p.m. You may be placed on hold for 5-10 minutes depending on volume of calls.

Voicemails left for the Social Services team are typically returned within two business days. Please only leave one message when you call. Leaving multiple messages causes our voicemail to reach capacity and prohibits new callers from being able to leave messages. When you call, you will need to leave a voicemail. Make sure your phone is set up to receive calls so we have a way of reaching you. We will return your call Monday – Friday between the hours of 9:00 am – 4:30 pm

Once we contact you, a member of our team will complete an assessment with you. In the assessment, we will ask about:

  • Current housing situation
  • Ages and relationship of household members
  • Basic demographic info about you such as your gender identity, race and ethnic identities, age and address
  • Sources of income and amounts over the past 60 days for adults in the household
  • Available resources and benefit participation status for adults in the household

Immigration status may be asked; however, we do not track or share this information externally. The only reason we may ask is to determine for which additional non-VEAP benefits you may qualify. VEAP does not request any documentation to show legal status and status is not a factor in eligibility for program participation.

VEAP supports our participants in a variety of ways, including but not limited to: referring to community resources, problem solving and talking through options, advocacy with landlords and property managers, assisting in developing and working on a personal goal plan, and providing rent and utility assistance as needed. We can also authorize weekly pantry visits for families who need extra support.

VEAP provides rent and utility assistance to qualified households in the form of a grant. ​We do not offer loans. There is no expectation that you will pay back any assistance you receive. If eligible, all payments are issued directly to property owners or rental offices. No payments will be issued directly to tenants or family members of tenants.

*VEAP prioritizes assistance for those with limited financial resources and assets.*

Thank you for your patience as we work to assist people as quickly as possible!

 

Case Management: Comprehensive, strengths-based case plans and individualized, support. Assistance with safety planning, goal setting, and budgeting.

Resource Navigation and Referrals: Designed to help you access available resources, meet immediate needs, and work toward long-term, achievable solutions. Culturally responsive, on-site and community-based navigation services, and information and referrals to other vital community supports.

To speak with a Social Services team member, please call 952.888.9616  and follow the prompts.

 

VEAP offers caring, professional support to individuals, families, children, and seniors experiencing food insecurity, high-risk of eviction or homelessness, and financial crisis. Everyone who visits our On-Site Food Pantry can meet with our Social Services team to collaboratively create a plan of action toward stability.

VEAP has a strict confidentiality policy and data privacy guidelines, and will not share your personal information with Hennepin County or other organizations, nor access case information without your written permission. If you have questions, please contact info@veap.org